This privacy statement was last updated on August 18, 2014. 

Our Commitment to Privacy

Munson Healthcare is committed to respecting and protecting your privacy as a visitor to our website at As a health care organization, we take the issue of privacy very seriously and value the trust you place in us each time you use our services and access this website. This Website Privacy statement describes the practices and policies we have in place to safeguard your personal and health-related information that may be gathered and used as you visit our website.

The policy may change from time to time, so please check back periodically. If you have any questions about our privacy policies, we encourage you to contact us using any of the methods outlined at the end of our Privacy Statement.

Who is Collecting the Information?

Munson Healthcare is collecting information on this website as outlined in this privacy statement. We also use the assistance of a third-party software, including AVID CMSTM, GoogleTM Analytics, and SiteimproveTM to help us collect various types of information.

What Information Do We Collect?

Automatic Collection of Information
If you do nothing during your visit but browse through the website or download information, our system will automatically gather and store certain information about your visit. This information does not identify you personally and is used in an aggregate way to help us improve our website and tell us the number of visitors to our site each day.

Our web server automatically collects and records the following information:

  • The visitor’s IP address
  • Aggregate information on what pages are accessed
  • The name and release number of web browser software used
  • The operating system used
  • Date and time you access our site
  • The address of the website that linked to us (referrer URL)

Permission-based Collection of Information
At different places on our site, depending upon the feature you use, you may be asked to volunteer personal and health-related information such as your name, email, mailing address, telephone number, and health history.

The following information is collected with your permission at this website:

  • Personal information/identification information gathered through the process for registering for a class, event, or educational program
  • Personal information/identification and financial information gathered through the process of paying a bill online 
  • Personal information/identification and health insurance information
  • The names and email addresses of those who use a feedback form
  • The email addresses of those who communicate with us via email

How Do We Use the Information We Collect?

The information we gather automatically and with your permission during your visit to our website is used in the following ways:

  • Monitor, review, measure, and analyze website utilization
  • Modify and enhance the website
  • Improve the content and design of our website
  • Respond to your requests
  • Monitor and improve our customer service efforts
  • Distribute news and other health information requested by web visitors
  • Determine the effectiveness of health promotion and marketing programs

Will the Information Be Shared?

We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to provide that information or use a particular service.

The personally identifiable information gathered during your visit to this website is shared:

  • With affiliated organizations.
  • When we are legally compelled to do so.

We do not rent, sell, exchange or in some way provide personally identifiable information to any third-party organization.

Access and Correction of Personal Information

Opt-out of Transfer of Information
Individuals may notify us that they wish to opt-out and prevent the transfer of their personally identifiable information by:

  • Sending us an email at
  • Calling us at 231-935-5886 or toll free 800-533-5520
  • Writing to us at 1105 Sixth St., Traverse City, MI 49684

Review of Personal Information

Upon request we provide site visitors with access to:

  • Contact information (e.g., name, address, phone number) that we maintain about them

How to Access and Correct Personal Information

Consumers can access and request correction to this information by:

  • Sending us an email at:
  • Calling us at 231-935-5886 or toll free 800-533-5520
  • Writing to us at 1105 Sixth St., Traverse City, MI 49684

Additional Use of Personal Information

Requesting No Email Communication

You may receive email messages from us about health topics that may be of interest to you, health and Website-related news, upcoming events, special promotions, and other relevant information. If you do not wish to receive such email messages, please let us know by the following means:

  • Sending us an email at:
  • Calling us at 231-935-5886 or toll free 800-533-5520
  • Writing to us at 1105 Sixth St., Traverse City, MI 49684

Requesting No Postal Mailings

You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by the following means:

  • Sending us an email at:
  • Calling us at 231-935-5886 or toll free 800-533-5520
  • Writing to us at 1105 Sixth St., Traverse City, MI 49684

Requesting No Telephone Communication

Persons who supply us with their telephone numbers on-line may receive calls from us regarding response to their information requests. If you do not wish to receive telephone calls, please let us know by

If you prefer not to receive any or all of the communications, please let us know by :

  • Sending us an email at:
  • Calling us at 231-935-5886 or toll free 800-533-5520
  • Writing to us at 1105 Sixth St., Traverse City, MI 49684

Our Use of Cookies

Many websites use cookies to provide useful features to their visitors by providing customizable and personalized services. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. For example, a website may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.

  • We do not use any cookies to store or collect information on our website.

Registration for Access

Some websites require you to provide personal information through a registration process in order to take advantage of certain website features and to access content areas. For example, a registration form might request your name, telephone number, and email address. 

This site offers a specialized registration process for certain programs, events, and classes. A registration form might request your name, telephone number, and email address.

Notice Concerning Minors

This website is not intended for use by minors. If you are under 18 years of age, you may not use the services within this website and you should not provide information to Munson Healthcare without the supervision and consent of a parent or guardian.

Interactive Services and Tools

Interactive services and tools such as health risk assessments, health-related calculators, and other technology-based features provide website users with a richer and more valuable experience. The tools can provide you with information that is customized according to your personal health background and needs.

  • This site does not use interactive tools that ask you for identifying and health-related personal information.

Security of Communications

We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any email message you send over the Internet. In some cases, information can be encrypted (scrambled or encoded) to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow websites to provide an increased level of security for your personal and health-related information when appropriate.

We use the following practices on our website to enhance the level of security for communication and the transmission of personal information:

  • We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you provide.
  • We use email forms to allow our customers to ask questions about our services and programs. These are hosted on a secure server to encrypt the transmission of your information.
  • When we transfer and receive certain types of sensitive information, such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
  • We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

E-Commerce, Online Donations, and Online Shopping

Purchasing items or making donations over the Internet usually requires you to provide your personal identifying information and credit card information on a website. Many people have become accustomed to online commerce as a time saving and useful convenience. There are a number of practices that can make providing your sensitive credit card information more secure and therefore make you feel more comfortable about doing so.

We do process credit card payments for eBilling services on our website. We have the following e-commerce practices:

  • When processing your credit card payment, we will ask for the card type, number, expiration date, and your card’s billing address.
  • We will transmit credit card numbers in an encrypted format using industry-standard, SSL (secure socket layer) encryption.
  • When a credit card transaction is completed, we will discard your credit card number on their Internet server.
  • We will keep this information in the strictest confidence and will make every effort to maintain the privacy and security of the information at all times.

Advertising Servers

Online advertising, such as banner ads, has become common place on many websites. Certain websites have developed relationships with third-party advertising servers to display these advertisements on their sites. By clicking on one of these banner ads, you will be taken to another site with different privacy policies. These third party ad servers may also use cookies to collect non-personal information on your preferences and interests via the advertisement you decide to view.

  • At this time, we do not partner with or have special relationships with any advertising server companies.

Websites often provide a number of links that offer direct access to other useful or interesting websites holding potential value to site visitors. Inclusion of the other sites by links does not imply any endorsement of the material or information on the other sites. Users are encouraged to review the privacy policy of each linked site before sharing personal and health-related information.

This site includes links to non-affiliated external websites. We encourage users to review the privacy policy of each linked site, as we cannot be responsible for the privacy practices of other sites.

Changes in Our Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the current policy to our website. If you are concerned about how your information is used, check back at our website periodically.

Preference for Future Use of Information

You may prevent your information from being used for purposes other than those for which it was originally collected by:

  • Sending us an email at:
  • Calling us at 231-935-5886 or toll free 800-533-5520
  • Writing to us at 1105 Sixth St., Traverse City, MI 49684

Website Contact Information

If you have questions about our Privacy Policy, or feel that this site is not following its stated information policy, please contact us by mail or email using the information below. 

Munson Healthcare
ATTN: Web Privacy Policy 
1105 Sixth St.
Traverse City MI 49684

Privacy and Security Officer Contact Information

If you have questions or concerns about information privacy or security at Munson Healthcare, please contact us by email:

Responses are typically delivered within one business day.

If you are a Munson Healthcare employee with questions or concerns regarding privacy and security, please contact your manager, file a VOICE report, or use the email links above. The VOICE system allows for anonymous submissions and staff with the security and privacy team may also keep questions confidential upon request.